Skip to main content Skip to sidebar
Toggle navigation

Totara Logo NHS NWL

  • Close
  • Home
  • Find Learning
  • Training Resources
You are currently using guest access Log in
  1. Home
  2. Courses
  3. Miscellaneous
  4. JOY Knowledge Base
  5. How to use the Joy Case Management System
  6. Inbound Referrals

Inbound Referrals

  • How to respond to a referral?
  • How can I prioritise clients from inbound referrals or on the client page?
  • How do I change the status of a referral from ‘Declined’ to ‘Accepted’?
  • How do I check who accepted/declined a referral?
  • How do I edit my service and referral form on Joy?
  • What does a patient see when they get referred to your social prescribing service?

Last modified: Wednesday, 13 March 2024, 11:04 AM
Skip JOY Knowledge Base

JOY Knowledge Base

  • Participants

  • What is Joy?

  • EMIS

  • SystmOne

  • How to use the Joy Case Management System

    • PageClients

    • PageContacting clients via the case management system

    • PageManaging and tracking client wellbeing

    • PageLists

    • PageUsing the messages feature

    • PageUsing the Joy calendar

    • PageMy tasks

    • PageDashboard

    • PageInbound Referrals

    • PageClinical Systems

    • PageServices

    • PageMy Organisation

  • How to use the Joy Marketplace

  • For Social Prescribers, Health Coaches or any Case...

  • Support for Community Organisations

Log out
Help & Support

If you require any support with the site, or have any comments or suggestions, contact the team using the email below

Help Centre Get in Touch Meet the Team Testimonials
© 2026 NHS North West London