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Overview

By the end of this training session, you will be able to use the e-RS functionality to make a referral within SystmOne which allows you to book an appointment , send referral letters and attachments to the consultant and how to manage the referral process. To achieve this, we will cover the following:

The course will be run virtually, using Microsoft Teams

Duration: 2 hours plus Q & A

Agenda 

  • How to initiate a NHS e-Referral (e-RS) within SystmOne (TPP) patient record integrated referral
  • SystmOne Address Book & Referral Letters
  • Referral Wizard - Make a Booking
  • Appointment Booking – e-RS website
  • Creating & Attaching a SystmOne Referral Letter
  • Sending the Referral
  • Logging on to the e-RS website
  • Report Aid to Monitor Your Referrals in SystmOne
  • Referral Pathways - SystmOne
  • Address Book – SystmOne Users using the referral wizard
  • Search for your Service using Specialty and Clinic Type
  • Directory of services (DoS)
  • e-RS Help
  • e-RS Alerts
  • Help & Support – NWL & Secondary Care

E-learning

Overview

What is EDI?

EDI is the link between GPs and Primary Care Support England (PCSE) previously know as Health Authority (HA),  providing a two-way exchange of data covering Registration/Deduction changes. 

This course will navigate through each section of the EDI screen and gives you step by step instructions on how action and manage the 13 sections within the EDI links screen.  

The course will be run virtually, using Microsoft Teams
Duration: 1 hour 30 minutes plus Q & A

Agenda

  • 'New' Links Screen
  • Amendments out
  • Registration
  • Amendments in
  • Deduction Requests
  • Deductions
  • Medical Records Out
  • Medical Records Sent
  • Medical Records In
  • Medical Records Flag Removal

Seminar

Overview

This course is aimed at familiarising new members of practice staff and members of the new PCN workforce with the basic functions in the core areas of SystmOne

The course will be run virtually, using Microsoft Teams

Duration: 3 hour session with a break

Agenda

  • Accessing SystmOne
  • Navigating around SystmOne and useful features
  • Entering and Viewing Data
    • Adding notes
    • Event Details
  • Managing appointments
    • Making bookings
    • Moving and cancelling appointments
    • Updating appointment status
  • Tasks
    • Sending tasks
    • Actioning, updating and completing tasks
  • Instant Messaging
  • Learning Management run through

E-learning

Overview

This course is for all clinical staff such as GPs, Pharmacists and Nurse / Nurse Prescribers particularly those that are new to their role and SystmOne.

The course will be run virtually, using Microsoft Teams

Duration: 3 hour session with a break

Agenda

Appointments
  • Appointment screen
  • Arriving patients and starting consultations
  • Booking follow up appointments
The Clinical Record

  • Filtering information in the clinical record

  • Clinical / Administrative Trees

  • Using tabs and views to manage the tabbed journal

Consultations
  • Recording consultations
  • Recording and using problems
  • Entering numeric values and read codes
  • Using the clinical templates
Prescriptions
  • Electronic prescribing
  • Acute and repeat medication

Seminar
Overview

By the end of this training session, you will have a better understanding of the SystmOne GP2GP processes by actioning GP2GP tasks and integrating the Electronic Health Record (EHR) transfers.

The course will be run virtually, using Microsoft Teams.
Duration: 1.5 hour including Q & A.

Agenda 

  • GP2GP Introduction and smart card requirements
  • GP2GP Transfer screens
  • Integrating GP2GP Transfer
  • GP2GP Tasks
  • Degraded Data

E-learning

Overview

By the end of this training session, you will be able to use ICE to create and manage Pathology and Radiology tests.

The course will be run virtually, using Microsoft Teams
Duration: 1 hour including Q & A

Agenda

  • How to access ICE
  • How to request a pathology and radiology test
  • How to print a label
  • Adjusting print margins for incorrect label printing
  • How to View Results
  • Managing Access Issues

E-learning

Overview

This session is aimed at providing staff with an understanding of Prescribing within SystmOne.
Staff will still require specific role-based training and this is highly recommended.

The course will be run virtually, using Microsoft Teams
Duration: 1 hour and 30 minutes including Q & A

Agenda

  • Record Drug Sensitivities and Allergies
  • View the Medication Node
  • Prescribe an Acute Drug
  • Create a Repeat from an Acute Medication
  • Re-prescribing Acute Medication
  • Create a New Repeat Template
  • View the Repeat Templates Node
  • Issue a Repeat Template
  • Issue Multiple Repeat Templates
  • Medication History
  • Print Scripts

E-learning

Overview

This session is aimed at providing staff with an understanding of managing Recalls within SystmOne. Staff will still require specific role-based training and this is highly recommended.

The course will be run virtually, using Microsoft Teams.
Duration: 1 hour and 30 minutes including Q & A.

Agenda 

  • Managing Recall Types
    • The Recall Types screen
    • Creating a new Recall Type
    • Amending a Recall Type
    • Deleting a Recall Type
  • Creating a new Recall Letter Template using Integrated Word
    • New Recall Letter Template – Blank Mail Merge document
    • New Recall Letter Template -  Import an existing Word document
  • Managing Patient Recalls
    • Adding a recall to an individual patient record
    • Synchronising Recall Dates
    • Adding Recalls to Multiple Patient Records (From a Clinical Report)
  • Monitoring patients who have an active recall
    • Reporting on Recalls – Recall Letter Generation
    • Generating a Recall Letter for an individual patient
    • Generating Recall Letters for multiple patients
  • Managing Patients who have been seen

E-learning

Overview

This training session will enable you to use the Patient Registration Wizard to search both the SystmOne database and the Spine to register a new patient at your practice and you will be able to amend a patient’s personal details.

The course will be run virtually, using Microsoft Teams
Duration: 2 hour minutes plus Q & A

Agenda

  • Register New Patients
  • Viewing the Registered GP Information and Medical Record Status
  • Maintain Patient Demographics
    • Add New Patient Address/Telephone Number
    • Change Patient’s Name
    • Change Patient’s Date of Birth
    • Record/ Edit a Relationship (Next of Kin etc.)

E-learning

Overview

This course is for practice staff who will be creating, running and interpreting clinical reports of their practice.

This course will provide basic knowledge of the reporting menu within SystmOne, along with some basic training on running reports and will lead onto the Advanced reporting.

Due to the nature of the course it is important that all attendees have a good understanding of SystmOne.

The course will be run virtually, using Microsoft Teams

Duration: 2 hours 30 minutes plus Questions & Answers - Kindly note the course from May 2025 will be a 3 hour session with a break

You will be using the "Demo SystmOne" that can be found on the desktop of your computer.

Agenda

Basic

  • TPP In-build reports
  • Navigating Clinical Reporting 
  • Running & Manipulating Clinical Reports
  • Questions & Answers

Advanced

  • Building your own clinical report
  • Building reports using
    • Demographics
    • Read Codes
    • Numerical Data
    • Vaccinations
  • Joining Reports 
  • Report Outputs 

Seminar

This a dedicated page which provides a comprehensive list of links to external and internal resources relevant to SystmOne.

This page acts as a one stop shop for helpful content and links related to SystmOne.


E-learning

Overview

By the end of this training session, you will be able to use the Task functionality in SystmOne.

The course will be run virtually, using Microsoft Teams.
Duration: 1 hour including Q & A.

Agenda

  • Tasks
    • Sending tasks
    • Actioning, updating and completing tasks
    • Reporting on Tasks
  • Messaging
    • Instant Messaging 

E-learning
 E-learning

Each session duration is 90 minutes and be run virtually, using Microsoft Teams. 

Important Requirements:

  1. The Pre-Session Questionnaire is completed before Session 1 
  2. Both sessions are mandatory 

Agenda

Session 1 - (90 minutes)

  • An introduction to Gender identity
  • An overview of the current gender identity services for adults in England
  • Legal framework
  • A patients lived experience
  • The current issues these patients face

Session 2 - (90 minutes)

  • An overview of treatment
  • A word on prescribing
  • The importance of screening
  • Ideas for change
  • Discussion

E-learning

Each session duration is 90 minutes and be run virtually, using Microsoft Teams. 

Important Requirements:

  1. The Pre-Session Questionnaire is completed before Session 1 
  2. Both sessions are mandatory 

Agenda

Session 1 (90 minutes)

  • An introduction to Gender identity
  • An overview of the current gender identity services for adults in England
  • Legal framework
  • A patients lived experience
  • The current issues these patients face

Session 2 (90 minutes)

  • An overview of treatment
  • A word on prescribing
  • NHS records
  • The importance of screening
  • Ideas for change
  • Discussion

E-learning

Agenda:

  1. Intro to Social Media
  2. What is Twitter
  3. Compose a tweet
  4. Reply to a tweet
  5. Re-tweeting
  6. Hashtags 
  7. Direct messages 

Please when registering with the IT Skills Site choose NWLLearnignHub as you organisation 

Average Course Length 24m

E-learning

This session provides information on what to do when approached for or engaged in a conversation involving a disclosure of workplace sexual misconduct.

Course Duration: 25 minutes

eAssessment: 10 minutes


E-learning

Bookable sessions

E-learning

The UCP is a digital care plan based on what matters to you. Care planning enables your wishes and individual care and support needs to be communicated digitally with your healthcare professionals across London.

E-learning

The Whole Systems Integrated Care Dashboards are a suite of tools available to clinicians and care professionals who are providing direct care to patients.

The WSIC Dashboards provide a linked integrated summary of patient's health and social care which can be used to case find and case manage patients who require more targeted and proactive care.

The Dashboards aim to support clinical staff in improving timeliness and quality of care for patients across NWL London. 


E-learning
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