All health professionals have a key role to play in safeguarding children and young people. Section 11 of the Children Act places a statutory duty on key people and bodies to make arrangements to safeguard and promote the welfare of those they come into contact with.

These elearning sessions offer a clear and effective solution to achieve this aim and meet the National Workforce Competences.

The NWL Digital Personalised Care and Support Plan (DPCSP) is a simple and effective tool for clinical staff and others working with patients.  Genuinely personalised care planning is at the heart of person centered care for patients, and the tool supports in several practical ways- including by recording individuals’ preferences and goals.

The tool has been co-produced with the support of clinical leads and stakeholders in NWL to achieve a simple and fit for purpose template that captures ‘what matters’ to patients.   The template has been refreshed to include national Professional Record Standard and links back into the Universal Care Plan.

This a dedicated page which provides a comprehensive list of links to external and internal resources relevant to SystmOne.

This page acts as a one stop shop for helpful content and links related to SystmOne.

Tier 1 is designed to meet the learning needs of the general public. The Tier 1 learning module provides an awareness and understanding of what frailty is; how it is identified; frailty management and support available.

This includes but is not limited to:

• General public
• Social prescribers
• Third sector staff
• Porters
• Security staff
• Reception staff in primary, secondary and community services

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If you know what you’re looking for, please use the search feature on the top right. Otherwise, have a browse of our articles and guides, which should answer any of your burning questions. 

If you can't find what you're looking for, please use the chat feature in both the Case Management System or the Marketplace, or send our support team a message on support@thejoyapp.com.

Overview

This session is aimed at providing staff with an understanding of managing Recalls within SystmOne. Staff will still require specific role-based training and this is highly recommended.

Agenda 

• Managing Recall Types
  • The Recall Types screen
  • Creating a new Recall Type
  • Amending a Recall Type
  • Deleting a Recall Type
• Creating a new Recall Letter Template using Integrated Word
  • New Recall Letter Template – Blank Mail Merge document
  • New Recall Letter Template -  Import an existing Word document
• Managing Patient Recalls
  • Adding a recall to an individual patient record
  • Synchronising Recall Dates
  • Adding Recalls to Multiple Patient Records (From a Clinical Report)
• Monitoring patients who have an active recall
  • Reporting on Recalls – Recall Letter Generation
  • Generating a Recall Letter for an individual patient
  • Generating Recall Letters for multiple patients
• Managing Patients who have been seen

Overview

This course will gives you step by step instructions on how to set up and configure your appointment rotas. 

Agenda

Overview

The course will be run virtually, using Microsoft Teams.
Duration: 2 hours including Q & A.

Agenda 

• Worklists Overview
• How to action Worklist statuses
• Q & A

Overview

This session is aimed at providing Administration staff with an understanding of Prescribing within SystmOne.

Overview

This session is aimed at providing staff with an understanding of Prescribing within SystmOne.
Staff will still require specific role-based training and this is highly recommended.

Overview

This course is an introduction for higher level practice staff who are or will be responsible for configuring the Appointment Book in Emis Web. 

This course will be run virtually, using Microsoft Teams.

Duration: 1 hour and 30 minutes plus Q & A

Agenda

• Adding and amending Session Holder Filters
• Creating and editing Slot Types
• Creating and editing Embargoes
• Managing DNA’s
• Adding ad-hoc Session Templates
• Creating and amending Sessions and Weekly Templates
• Adding Session Templates to Planner
• Holidays and Closures

Overview

This course is for all clinical staff such as GPs, Pharmacists and Nurse / Nurse Prescribers particularly those that are new to their role and SystmOne.

The course will be run virtually, using Microsoft Teams

Duration: 3 hour session with a break

Agenda

• Appointment screen
• Arriving patients and starting consultations
• Booking follow up appointments

• Filtering information in the clinical record

• Clinical / Administrative Trees

• Using tabs and views to manage the tabbed journal

• Recording consultations
• Recording and using problems
• Entering numeric values and read codes
• Using the clinical templates

• Electronic prescribing
• Acute and repeat medication

Overview

This session is aimed at providing staff with an understanding of creating Word letters within SystmOne. 

Agenda 

• Create a Word Letter Template 
• Add Merge Fields
• Saving the Word Letter Template
• Accessing the Letter

Overview

This training session will enable you to use the Patient Registration Wizard to search both the SystmOne database and the Spine to register a new patient at your practice and you will be able to amend a patient’s personal details.

Agenda

Overview

Airmid is a patient-facing mobile app that integrates with the SystmOnline clinical system.  

Airmid allows patients to:

• submit medical consultations or admin queries
• view your record and test results
• receive personalised communications from us
• order medication

Duration: 1 hour including Q & A.

Agenda

• Overview of Airmid
• Airmid configuration
• Checking the Patients Record for Verified Contact Information
• How to complete an online consultation

Overview 

This session will show you how to access the appointments screens, how to manage appointments, make bookings, move and cancel appointments, update appointment status and how to manage home visits.

Agenda

• Appointment Screens
• Appointment Management
• Clinic Reconciliation
• Home Visits
• Home Visits – Print Record Summary

Overview

By the end of this training session, you will understand how to successfully install and set up the NHS app on your smartphone or tablet and understand its functionality.

Agenda

• NHS App Overview
• NHS App Functionality
• How you can promote the NHS App
• Become an NHS App Ambassador
• Help and Support
• FAQs

Overview

By the end of this training session, you will be able to use the e-RS functionality to make a referral within SystmOne which allows you to book an appointment , send referral letters and attachments to the consultant and how to manage the referral process. To achieve this, we will cover the following:

Duration: 2 hours plus Q & A

Agenda 

• How to initiate a NHS e-Referral (e-RS) within SystmOne (TPP) patient record integrated referral
• SystmOne Address Book & Referral Letters
• Referral Wizard - Make a Booking
• Appointment Booking – e-RS website
• Creating & Attaching a SystmOne Referral Letter
• Sending the Referral
• Logging on to the e-RS website
• Report Aid to Monitor Your Referrals in SystmOne
• Referral Pathways - SystmOne
• Address Book – SystmOne Users using the referral wizard
• Search for your Service using Specialty and Clinic Type
• Directory of services (DoS)
• e-RS Help
• e-RS Alerts
• Help & Support – NWL & Secondary Care