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PCNs must ensure all clinical staff (patient facing) complete the Personalised Care Institute 30 min e-learning refresher training for SDM

E-learning

New SMS patient messaging guidance available for practices in NW London


Blended

SNOMED CT (Systematized Nomenclature of Medicine - Clinical Terms) is a standardized, multilingual vocabulary of clinical terminology. It is designed to be used by health care providers for the electronic recording and exchange of clinical health information with the aim of improving patient care.

E-learning

The course will be run virtually, using Microsoft Teams.

Duration: 2 hour including Q & A.

Agenda
  • QOF Overview
  • QOF Indicators
  • QOF Work To Do

E-learning

Overview

The course will be run virtually, using Microsoft Teams

Duration: 

Agenda

Managing Organisation Preferences:
* Appointments
*Bookmarked URL's
*CDA
*Clinical Policy
*Home Screen
*Interoperability
*Messaging
*Multiple Clients
*NHS111
*Panic Button
*Pathology
*Patient Record Restrictions
*Prescribing
*Registration
*Tasks
*Toolbars
*Urgent Care Reports/Discharges
*User Groups

E-learning

Overview

Airmid is a patient-facing mobile app that integrates with the SystmOnline clinical system.  

Airmid allows patients to:

  • submit medical consultations or admin queries
  • view your record and test results
  • receive personalised communications from us
  • order medication

The course will be run virtually, using Microsoft Teams.

Duration: 1 hour including Q & A.

Agenda

  • Overview of Airmid
  • Airmid configuration
  • Checking the Patients Record for Verified Contact Information
  • How to complete an online consultation

E-learning

Overview

This course will gives you step by step instructions on how to set up and configure your appointment rotas. 

The course will be run virtually, using Microsoft Teams
Duration: 1 hour and 30 minutes plus Q & A

Agenda

  • Appointment Organisation Preferences
    • Days and Times
    • Flags
  • Management of Closed Days
  • Management of Staff Leave
  • Rota Template Set-up and management
    • Create Slot/ Rota Types
    • Create Consultation Rooms
    • Create/Amend/ Delete Rota Templates
    • Applying Rotas
    • View Existing Rota Sessions
    • Cancel and Delete Rota Sessions
    • Free Slot Search Configuration
  • Appointment Ledger Settings
    • Appointment User Settings
    • Creating Appointment Templates
    • Changing Dates/ Times/ Staff
    • Amending Existing Sessions
      • Appointment Ledger
      • Appointment menu > Rotas
  • Visit Settings
  • Creating a Waiting List

E-learning

Overview 

This session will show you how to access the appointments screens, how to manage appointments, make bookings, move and cancel appointments, update appointment status and how to manage home visits.

The course will be run virtually, using Microsoft Teams
Duration: 1 hour 30 minutes including Q & A

Agenda

  • Appointment Screens
  • Appointment Management
  • Clinic Reconciliation
  • Home Visits
  • Home Visits – Print Record Summary

E-learning

Overview

The course will be run virtually, using Microsoft Teams

Duration: 

Agenda

  • Staff and Organisation Setup including adding and archiving users
  • Adding Staff Leave/Public Holidays & Closed Days
  • Organisation Details
  • Manging Clinical/Administrative Trees via Organisation Preferences
  • Managing Tasks (User Groups/Teams and Task Rules) via Organisation Preferences
  • Managing Toolbars via Organisation Preferences
  • Notification, Task & Pathology/Radiology Redirection
  • RBAC Staff Roles/Business Functions
  • Share In Rules (Whitelist)


E-learning

The course will be run virtually, using Microsoft Teams.

Duration: 2 hour including Q & A

Agenda
  • Why do we use Codes?
    • Quality and Outcomes Framework (QOF)
    • Enhanced Services
  • The SNOMED CT Browser
  • SystmOne and the Code Browser
    • Searching for SNOMED Codes
    • Entering SNOMED Codes in the Patient Record
    • Auto-Consultations - Templates
  • Coded Data Quality

E-learning

Overview

The Communications Annexe is a single tool allowing you to communicate with patients through available and preferred communication channels – SMS messaging, email and Airmid.

This session is aimed to provide staff with an understanding of how to use the SystmOne Communications Annexe function to send SMS messages, emails and Airmid notifications to patients.

The course will be run virtually, using Microsoft Teams.
Duration: 1.5 hour including Q & A


Agenda

  • Communications Annexe Set up
  • Using the Communications Annexe within the patient record
  • Patient Replies
  • MED3 Statements
  • Linking Questionnaires
  • Using the Communications Annexe for a list of patients

E-learning

The course will be run virtually, using Microsoft Teams.
Duration: 1 hour and 30 minutes plus Q & A


Agenda

  • Overview of Teams within SystmOne
  • Why change from User Groups to Teams
  • Configuration of Teams
  • Creating a New Team
  • Organisation Preference Settings
  • Converting User Groups to Teams
  • Bulk Update Tasks from User Groups to Teams
  • Updating Task Templates from User Group to Teams
  • Updating Batch Reporting sending Tasks to Teams
  • Deleting Remaining User Groups (after conversion to Teams)
  • Disabling User Group Functionality
  • Updating Sending Tasks via User Preferences
  • Scheduled Tasks Information
  • Checklist of suggested steps
  • Using Teams
  • Tasks Management

E-learning

Overview

This session is aimed at providing staff with an understanding of creating Word letters within SystmOne. 

The course will be run virtually, using Microsoft Teams.
Duration: 1 hour including Q & A.

Agenda 

  • Create a Word Letter Template 
  • Add Merge Fields
  • Saving the Word Letter Template
  • Accessing the Letter

E-learning

Overview

By the end of this training session, you will be able to use the Systmone scanning functionality

The course will be run virtually, using Microsoft Teams
Duration: 2 hour 

Agenda

  • Introduction to scanning - Overview of the Acquired Documents screen and functionality
  • Processing a scanning document (forwarding/completing a scan)
    • Importing a document
    • Drag and Drop a document
    • Organising your batches
  • Viewing a scanned document in a patient record
  • Documents Inbox
  • FAQs

E-learning

Overview

By the end of this training session, you will be able to manage and action referrals made by your practice using the e-RS functionality on the website. 


The course will be run virtually, using Microsoft Teams.
Duration: 2 hours including Q & A.

Agenda 

  • Worklists Overview
  • How to action Worklist statuses
  • Q & A

E-learning

Overview

By the end of this training session, you will be able to use the e-RS functionality to make a referral within SystmOne which allows you to book an appointment , send referral letters and attachments to the consultant and how to manage the referral process. To achieve this, we will cover the following:

The course will be run virtually, using Microsoft Teams

Duration: 2 hours plus Q & A

Agenda 

  • How to initiate a NHS e-Referral (e-RS) within SystmOne (TPP) patient record integrated referral
  • SystmOne Address Book & Referral Letters
  • Referral Wizard - Make a Booking
  • Appointment Booking – e-RS website
  • Creating & Attaching a SystmOne Referral Letter
  • Sending the Referral
  • Logging on to the e-RS website
  • Report Aid to Monitor Your Referrals in SystmOne
  • Referral Pathways - SystmOne
  • Address Book – SystmOne Users using the referral wizard
  • Search for your Service using Specialty and Clinic Type
  • Directory of services (DoS)
  • e-RS Help
  • e-RS Alerts
  • Help & Support – NWL & Secondary Care

E-learning

Overview

What is EDI?

EDI is the link between GPs and Primary Care Support England (PCSE) previously know as Health Authority (HA),  providing a two-way exchange of data covering Registration/Deduction changes

This course will navigate through each section of the EDI screen and gives you step by step instructions on how action and manage the 13 sections within the EDI links screen.  

The course will be run virtually, using Microsoft Teams
Duration: 2 hour plus Q & A

Agenda

  • 'New' Links Screen
  • Amendments out
  • Registration
  • Amendments in
  • Deduction Requests
  • Deductions
  • Medical Records Out
  • Medical Records Sent
  • Medical Records In
  • Medical Records Flag Removal

Seminar

Overview

This course is aimed at familiarising new members of practice staff and members of the new PCN workforce with the basic functions in the core areas of SystmOne

The course will be run virtually, using Microsoft Teams

Duration: 3 hour session with a break

Agenda

  • Accessing SystmOne
  • Navigating around SystmOne and useful features
  • Entering and Viewing Data
    • Adding notes
    • Event Details
  • Managing appointments
    • Making bookings
    • Moving and cancelling appointments
    • Updating appointment status
  • Tasks
    • Sending tasks
    • Actioning, updating and completing tasks
  • Instant Messaging
  • Learning Management run through

E-learning

Overview

This course is for all clinical staff such as GPs, Pharmacists and Nurse / Nurse Prescribers particularly those that are new to their role and SystmOne.

The course will be run virtually, using Microsoft Teams

Duration: 3 hour session with a break

Agenda

Appointments
  • Appointment screen
  • Arriving patients and starting consultations
  • Booking follow up appointments
The Clinical Record
  • Filtering information in the clinical record

  • Clinical / Administrative Trees

  • Using tabs and views to manage the tabbed journal

Consultations
  • Recording consultations
  • Recording and using problems
  • Entering numeric values and read codes
  • Using the clinical templates
Prescriptions
  • Electronic prescribing
  • Acute and repeat medication

Seminar
Overview

By the end of this training session, you will have a better understanding of the SystmOne GP2GP processes by actioning GP2GP tasks and integrating the Electronic Health Record (EHR) transfers.

The course will be run virtually, using Microsoft Teams.
Duration: 1.5 hour including Q & A.

Agenda 
  • GP2GP Introduction and smart card requirements
  • Benefits of GP2GP
  • Link between Patient Registration and GP2GP
  • GP2GP in SystmOne
  • GP2GP Transfer screens
  • Integrating GP2GP Transfer
  • GP2GP Tasks
  • Degraded Data

E-learning
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