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This online e-learning programme is for social prescribing link workers working within primary care network (PCN) multi-disciplinary teams. Other social prescribing link workers may also find this programme useful.

Duration: 30 minutes

E-learning

This online elearning programme provides a high level overview and not training on 'how to be a children and young people social prescribing link worker (SPLW)'. There are a specific set of skills and training needed to work directly with children and young people, but it is important for all SPLWs to understand the differences of working with children and young people, and know who to contact for help and support if needed.

Other SPLWs in different settings within health and care systems may also find this programme useful.

Duration: 30 minutes

E-learning
PCNs must ensure all clinical staff (patient facing) complete the Personalised Care Institute 30 min e-learning refresher training for SDM

E-learning

New SMS patient messaging guidance available for practices in NW London


Blended

SNOMED CT (Systematized Nomenclature of Medicine - Clinical Terms) is a standardized, multilingual vocabulary of clinical terminology. It is designed to be used by health care providers for the electronic recording and exchange of clinical health information with the aim of improving patient care.

E-learning

Overview

This session is aimed to provide staff with an understanding of enhanced services within SystmOne

The course will be run virtually, using Microsoft Teams.
Duration: 1.5 hour including Q & A


Agenda

  • Accessing:
    • SystmOne
    • Test Patients
    • Auto-consultations
  • Data Entry Templates
    • Design
    • Navigation around the template tabs
  • Patient Status Alerts
  • Searches/Reporting
    • Where the reports are located
    • Payments
    • Data Quality

E-learning

The course will be run virtually, using Microsoft Teams.

Duration: 2 hour including Q & A.

Agenda
  • QOF Overview
  • QOF Indicators
  • QOF Work To Do

E-learning

Overview

To develop advanced SystmOne administration skills regarding the set up and
configuration of the system

This course is for Senior Administrators and Team Leads who have a system administrator role at their practice. 


The course will be run virtually, using Microsoft Teams.
Duration: 1 hour 30 minutes plus Q & A

Agenda

  • Add and Archive Users
  • Organisation Details
  • Managing Practice Toolbars
  • Managing Clinical / Administrative Trees
  • Managing Tasks
    • Setting up User Groups
    • Using Task Rules
  • Staff Leave/ Public Holidays/ Closed Days

E-learning

Overview

Airmid is a patient-facing mobile app that integrates with the SystmOnline clinical system.  

Airmid allows patients to:

  • submit medical consultations or admin queries
  • view your record and test results
  • receive personalised communications from us
  • order medication

The course will be run virtually, using Microsoft Teams.

Duration: 1 hour including Q & A.

Agenda

  • Overview of Airmid
  • Airmid configuration
  • Checking the Patients Record for Verified Contact Information
  • How to complete an online consultation

E-learning

The course will be run virtually, using Microsoft Teams.

Duration: 1 hour including Q & A.

Agenda

  • Appointment Invitation Overviews
  • Configured Lists
  • Organisation Preferences 
  • Send Patient Appointment Invitation via a Report
  • Amending Toolbar to add buttons for  'Send a patient appointment invitation' 

E-learning

Overview

This course will gives you step by step instructions on how to set up and configure your appointment rotas. 

The course will be run virtually, using Microsoft Teams
Duration: 2 hours plus Q & A

Agenda

  • Appointment Organisation Preferences
    • Days and Times
    • Flags
  • Management of Closed Days
  • Management of Staff Leave
  • Rota Template Set-up and management
    • Create Slot/ Rota Types
    • Create Consultation Rooms
    • Create/Amend/ Delete Rota Templates
    • Applying Rotas
    • View Existing Rota Sessions
    • Cancel and Delete Rota Sessions
    • Free Slot Search Configuration
  • Appointment Ledger Settings
    • Appointment User Settings
    • Creating Appointment Templates
    • Changing Dates/ Times/ Staff
    • Amending Existing Sessions
      • Appointment Ledger
      • Appointment menu > Rotas
  • Visit Settings
  • Creating a Waiting List

E-learning

Overview 

This session will show you how to access the appointments screens, how to manage appointments, make bookings, move and cancel appointments, update appointment status and how to manage home visits.

The course will be run virtually, using Microsoft Teams
Duration: 1 hour 30 minutes including Q & A

Agenda

  • Appointment Screens
  • Appointment Management
  • Clinic Reconciliation
  • Home Visits
  • Home Visits – Print Record Summary

E-learning

The course will be run virtually, using Microsoft Teams.

Duration: 1.5 hour including Q & A

Agenda
  • Why do we use Codes?
    • Quality and Outcomes Framework (QOF)
    • Enhanced Services
  • The SNOMED CT Browser
  • SystmOne and the Code Browser
    • Searching for SNOMED Codes
    • Entering SNOMED Codes in the Patient Record
    • Auto-Consultations - Templates
  • Coded Data Quality

E-learning

Overview

The Communications Annexe is a single tool allowing you to communicate with patients through available and preferred communication channels – SMS messaging, email and Airmid.

This session is aimed to provide staff with an understanding of how to use the SystmOne Communications Annexe function to send SMS messages, emails and Airmid notifications to patients.

The course will be run virtually, using Microsoft Teams.
Duration: 1.5 hour including Q & A


Agenda

  • Communications Annexe Set up
  • Using the Communications Annexe within the patient record
  • Patient Replies
  • MED3 Statements
  • Linking Questionnaires
  • Using the Communications Annexe for a list of patients

E-learning

The course will be run virtually, using Microsoft Teams.

Duration: 1 hour including Q & A.

Agenda

  • Overview of Teams within SystmOne

  • Configuration of Teams
  • Creating a New Team
  • Organisation preference settings
  • Using Teams
  • Task Management

E-learning

Overview

This session is aimed at providing staff with an understanding of creating Word letters within SystmOne. 

The course will be run virtually, using Microsoft Teams.
Duration: 1 hour including Q & A.

Agenda 

  • Create a Word Letter Template 
  • Add Merge Fields
  • Saving the Word Letter Template
  • Accessing the Letter

E-learning

Overview

By the end of this training session, you will be able to use the Systmone scanning functionality

The course will be run virtually, using Microsoft Teams
Duration: 2 hour 

Agenda

  • Introduction to scanning - Overview of the Acquired Documents screen and functionality
  • Processing a scanning document (forwarding/completing a scan)
    • Importing a document
    • Drag and Drop a document
    • Organising your batches
  • Viewing a scanned document in a patient record
  • Documents Inbox
  • FAQs

E-learning

Overview

By the end of this training session, you will be able to manage and action referrals made by your practice using the e-RS functionality on the website. 


The course will be run virtually, using Microsoft Teams.
Duration: 1 hour including Q & A.

Agenda 

  • Worklists Overview
  • How to action Worklist statuses
  • Q & A

E-learning

Overview

By the end of this training session, you will be able to use the e-RS functionality to make a referral within SystmOne which allows you to book an appointment , send referral letters and attachments to the consultant and how to manage the referral process. To achieve this, we will cover the following:

The course will be run virtually, using Microsoft Teams

Duration: 2 hours plus Q & A

Agenda 

  • How to initiate a NHS e-Referral (e-RS) within SystmOne (TPP) patient record integrated referral
  • SystmOne Address Book & Referral Letters
  • Referral Wizard - Make a Booking
  • Appointment Booking – e-RS website
  • Creating & Attaching a SystmOne Referral Letter
  • Sending the Referral
  • Logging on to the e-RS website
  • Report Aid to Monitor Your Referrals in SystmOne
  • Referral Pathways - SystmOne
  • Address Book – SystmOne Users using the referral wizard
  • Search for your Service using Specialty and Clinic Type
  • Directory of services (DoS)
  • e-RS Help
  • e-RS Alerts
  • Help & Support – NWL & Secondary Care

E-learning

Overview

What is EDI?

EDI is the link between GPs and Primary Care Support England (PCSE) previously know as Health Authority (HA),  providing a two-way exchange of data covering Registration/Deduction changes

This course will navigate through each section of the EDI screen and gives you step by step instructions on how action and manage the 13 sections within the EDI links screen.  

The course will be run virtually, using Microsoft Teams
Duration: 1 hour 30 minutes plus Q & A

Agenda

  • 'New' Links Screen
  • Amendments out
  • Registration
  • Amendments in
  • Deduction Requests
  • Deductions
  • Medical Records Out
  • Medical Records Sent
  • Medical Records In
  • Medical Records Flag Removal

Seminar
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